Intelligence
Configure how CRAFTSMAN INTELLIGENCE behaves for your company with company-wide instructions and shared company skills.
The Intelligence tab in Company Settings is where you shape how CRAFTSMAN INTELLIGENCE responds in chat. It holds three sections: Company Instructions, standing context that applies to every conversation across your company, and Company Skills, reusable instructions for the tasks your company runs repeatedly.
To get there, open Company Settings and select Intelligence from the left navigation.
Company Instructions
Every company has context the AI chatbot cannot know on its own: brand rules, naming conventions, preferred workflows. Company Instructions let an admin write that context down once instead of every user re-explaining it in every conversation. Whatever is written here applies automatically to every conversation across your company and takes priority over users' personal skills.
There is exactly one Company Instructions block and it is always present. To use it, type directly into the field, which reads Insert Instructions... while empty. Changes save automatically. Leaving the field empty is fine; empty instructions simply have no effect on conversations.
Company Skills
Where Company Instructions cover standing context, skills cover tasks. A skill is a named, reusable set of instructions for something specific your company does repeatedly, like a multi-step brief you would otherwise paste into the chat each time. Company skills are available in every conversation across your company.
Adding a skill
Select the plus button on the Company Skills header to open the New Company Skill dialogue. Write the skill's instructions and select Confirm. You do not name the skill yourself; CRAFTSMAN INTELLIGENCE generates the skill's name and description from the instructions you wrote.
Managing skills
Each skill appears as a row showing its name, its description, and its instructions in a field below. Instructions are edited right in the row and save automatically, the same way as Company Instructions. The name and description are read only in the row. To change them, select the pencil on the row to open the Edit Skill dialogue, where you can rewrite the Skill Name and Skill Description. Neither field can be left empty.
To delete a skill, select the minus on its row. The Remove Skill? confirmation names the skill you are about to delete; select Confirm to remove it. Deletion is permanent and cannot be undone.
A company can have any number of skills. A skill whose instructions are empty is skipped and has no effect on conversations.
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